FAQ
General Questions
Yes, we are. EPO operates 3 factories in Taizhou (solenoid valves), Wuxi, and Wenzhou (sensors). We are also the general agent of SKS in China.
We specialize in electrical and hydraulic parts for excavators. For other excavator parts, we can assist as well. Contact us for more details.
Tiny difference. EPO parts use the same design, materials, processes, and chips as the original. This ensures our quality is nearly same to the original parts, with similar performance.
We work with the world’s top 5 excavator after-sales brands. Contact us for more project details.
All our parts are made in China. If you’d like to visit our factory, please fill out the form and our team will get back to you promptly.
It depends on the products you choose:
- Standard products: Ships within 24 hours, thanks to our strong inventory and supply chain.
- Customized products: Timelines vary based on complexity. Simple designs usually have samples ready in 20 days, with full orders typically completed in 20 days, depending on size.
You can use our search tool to find parts by number, brand, or name. For stock availability, please confirm with our product expert.
We offer a 12-month warranty on our main products, which is longer than the typical 3-6 months in the market. For more details, please visit our warranty page or contact our support team.
Yes, we do. Send us your design and specifications, and our team will confirm the details with you.
It depends on the shipping method and countries:
- Air Freight: Ships within 24 hours after payment. Typically, delivery to the U.S. takes about 3 days.
- Sea Freight: Ships within 10 days after payment. Delivery to U.S. ports usually takes 45-60 days.
We accept XT, SKYEE, bank transfer, Alibaba payment, and more. In some areas, we also accept personal transfers like Western Union.
Contact us for the latest version of our catalog.
