Customer Case 1
Customer Case 01 | Multi-category Purchase
Client – Mr. Lee
Owner of repair shop in Philippines
Business Type
Repair shop
Demand
Mr. Lee’s needed to source complete excavator parts and have them shipped from China to the Philippines with lower budget.
Meet Mr. Lee
Mr. Lee runs a small but expanding repair shop in the Philippines, specializing in excavator maintenance and part replacement. Faced with increasing demand, he struggled with sourcing reliable excavator parts from multiple suppliers, which led to higher costs and delays in his operations.
Mr. Lee needed a more efficient and streamlined solution to keep his business competitive and meet customer expectations.
In-Depth Investigation for Demands
Mr. Lee had to buy excavator parts from multiple suppliers, which made the process complicated and expensive. So, we had an in-depth interview with Mr. Lee. Combining all the case materials, we concluded that Mr. Lee required a single supplier that could not only provide high-quality excavator parts but also manage the logistics of sourcing from multiple manufacturers. This would reduce both the complexity and cost of his operations.
By consolidating his orders and handling the entire supply chain, we were able to offer Mr. Lee a customized solution that met his demands, ultimately improving his shop’s efficiency and lowering his overall expenses.
What Did EPO Do?
What Does Mr. Lee Say?
"Working with EPO has been a game-changer for me. They’ve solved a problem I’ve struggled with for years—getting all the parts I need from one place. The one-stop service not only made my life easier but also cut my costs significantly. I didn’t expect the products to be this good, honestly. The quality has exceeded my expectations, and even my team in the shop can't stop talking about how solid everything is."
